Returns & Exchanges
We want you to be fully satisfied with your purchase; however, due to the perishable nature of roasted coffee, we can only accept returns on brewing equipment and merchandise. If there is an issue with your coffee order, please contact our customer support team within 14 days of receipt.
Check Eligibility
Ensure your item is unused, in its original packaging, and is a non-perishable product like brewing gear or apparel.
Contact Support
Email our team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Pack the items securely in their original box to prevent damage during transit and include a note with your RMA number.
Ship and Refund
Send the package back to our London roastery; once inspected, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing